INFORMATION COLLECTED FROM CONSUMERS
Avocados Colombia collects Consumer information in the following ways:
INFORMATION PROVIDED BY THE CONSUMERS
If you are a Consumer, if you visit our digital platforms or use our digital tools, we will store the Personal Identification Information (“PII”) you give to us, such as:
Identity information, such as your first name, last name, username or similar identifier, title, date of birth, and gender;
Contact information, such as your postal address, email address, and telephone number;
Profile information, such as your username and password, interests, preferences, feedback, and survey responses;
Feedback and correspondence, such as information you provide in your responses to surveys when you participate in market research activities, report a problem with Service, receive customer support, or otherwise correspond with us;
Usage information, such as information about how you use our websites and interact with us;
Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them.
We also may obtain this information through your subscriptions to our newsletter, to our online platforms, and through your participation in our sweepstake programs. Finally, if you contact our support service or if we need to verify your account, we may ask for additional documentation to help us verify your identity and make sure that we maintain the security of your account. All of the information described in this paragraph is referred to as “Account Information.”
INFORMATION WE GET FROM OTHERS.
We obtain additional information about you from third-party sources to enrich your experience on our website and provide you with more relevant information related to our content.
INFORMATION AUTOMATICALLY COLLECTED
Our site is primarily directed to our customers and prospective customers (our “Consumers”). We collect personal data or Personally Identifiable Information (“PII”) via the Sites that can be used to identify or contact a unique person. We generally will only collect PII via the Site when you provide it directly to us (we refer to this information as “Log Data”).
You may provide PII such as an email address or a telephone number by sending us an email, filling out a form on the Site, or texting our promotional phone number. In addition, Log Data may include information such as the Operating System running on your device, Internet Protocol address, access times, browser type and language, and the website you visited before visiting our Site.
SENSITIVE PERSONAL INFORMATION
Subject to the following paragraph, we ask that you not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Service or otherwise.
HOWEVER, IF YOU FAIL TO PROVIDE PII REQUIRED
Where we need to collect PII by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with more information about an event or validate your subscription or your participation in a promotion or sweepstake). In this case, we may have to cancel your registration or subscription, but we will notify you if this is the case at the time.
NOTE ON CHILDREN UNDER 13
We do not knowingly contact or collect information from children under 13. If you believe we have inadvertently collected such information, please contact us at email@example.com so we can promptly obtain parental consent or remove the information. If you are under 16, or the age of majority in the jurisdiction in which you reside, you may only use our Site and Services with your parent or legal guardian’s consent.
CHANGES TO YOUR PERSONAL INFORMATION:
The personal information we hold about you must be accurate and current. Please let us know if your personal information changes during your relationship with us by updating your registration profile or emailing us at firstname.lastname@example.org.
HOW WE USE YOUR PERSONAL INFORMATION
We will only use your information when the law allows us to. Most commonly, we will use your information in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you (e.g., where we process your email address in order to download an asset from our websites, you subscribe to any of our newsletters, participate in a sweepstake or promotion, or register as a member of any of our programs and platforms);
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
Where we need to comply with a legal or regulatory obligation;
Where we have your explicit consent before using information, however, generally, we do not rely on consent as a legal basis for processing personal data. You have the right to withdraw consent to marketing at any time by contacting us. You will find the relevant contact details at the end of this policy.
Use of PII to provide the Service
We use the information we collect primarily to provide, maintain, protect, improve our current services, develop new ones, and manage Consumer accounts.
We use PII for the general-purpose it was provided
For example, if you contact us through any of our platforms, we may send you an email in response.
IN GENERAL, WE MAY USE YOUR INFORMATION TO:
Improve our services, Content, Sites, and how we operate our platforms;
Understand and enhance your experience using our Sites, products, and services;
Provide and deliver products, services, and content you request;
Link or combine it with other information we get from third parties to help understand your needs and provide you with a better experience;
Send you relevant content, including newsletters you have subscribed for, updates, security alerts, and support and administrative messages;
Communicate with you about promotions, upcoming events, and news about products and services offered by Avocados Colombia and our selected partners;
Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
Avocados Colombia may store and process PII in the United States and other countries. By using our Platform as a Consumer, you consent to this transfer of your information into the U.S.
TO COMMUNICATE WITH YOU.
If you request information from us, register for the Service, subscribe to our newsletter or platform or participate in our surveys, promotions, or events, we may send you Avocados Colombia-related marketing communications if permitted by law but will provide you with the ability to opt-out. In general, we may use the information to:
Respond to your comments or questions and allow our Services team to provide service;
Send you related information, including confirmations, technical notices, updates, security alerts, and support and administrative messages;
Communicate with you about promotions, upcoming events, and news about products and services offered by Avocados Colombia and our selected partners;
We use data that we have stored about you, such as contact preferences you may have submitted via the site or other data collection methods.
We use our legitimate organizational interest as the legal basis for communications by email and PII collection in the context of our sales and marketing activities, where we have evaluated that your fundamental rights do not override our interests. We will give you an opportunity to opt-out of receiving electronic communications. If you do not opt-out, we will provide you with an option to unsubscribe or manage your preferences in every email that we send you subsequently. Alternatively, you can use the contact details at the end of this policy to update your contact preferences.
TO COMPLY WITH THE LAW
We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities.
WITH YOUR CONSENT
We may use or share your personal information with your consent. When you consent to let us post your testimonials or endorsements on our Site, you instruct us to take a specific action with respect to your personal information, or you opt into third party marketing communications.
TO CREATED ANONYMOUS DATA FOR ANALYTICS.
We may create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by excluding information that makes the data personally identifiable to you and uses that anonymous data for our lawful business purposes.
FOR COMPLIANCE, FRAUD PREVENTION, AND SAFETY
We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Service; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity. In general, we may use the information to protect, investigate, and deter fraudulent, unauthorized, or illegal activity.
HOW WE SHARE YOUR PERSONAL INFORMATION
Sharing of information, onward transfer
There are certain circumstances under which we may disclose your information to third parties. These are as follows:
With third-party agents who work on our behalf as sub-processors, provided such third parties agree to adhere to the same privacy principles as Avocados Colombia;
In an emergency, including protection of the personal safety of any person;
As required in response to a lawful request by public authorities, including the meeting of national security or law enforcement requirements;
We do not sell PII collected via the Sites or collected pursuant to our sales and marketing activities to third parties for any purpose.
AVOCADOS COLOMBIA COMMITMENTS AS A DATA CONTROLLER
Avocados Colombia may be classed as a data controller when collecting your data for billing and managing accounts receivable, for example. We are committed to:
Limiting the data collected to what is strictly necessary and for the purpose for which it was collected.
Storing personal data for a limited and appropriate time.
Implementing technical and organizational measures to ensure a high degree of security.
ACCESS, UPDATE, CORRECT, OR DELETE YOUR INFORMATION
All Avocados Colombia Consumers may review, update, correct, or delete the personal information in the Avocados Colombia Platform. Avocados Colombia’s Consumers may also contact us at email@example.com to accomplish the foregoing or if you have additional requests or questions. If you are a job applicant and have provided this kind of information, you can also contact us via email to request to see the information we have in our systems.
The consumer may also designate an authorized agent to submit a request to access, update, correct, or delete personal information from the Avocados Colombia Platform by:
Providing the authorized agent written permission to submit such request on behalf of the Consumer; and
Verifying their own identity directly with Avocados Colombia.
If you are a California resident, you may ask us to refrain from sharing your personal information with certain of our affiliates and other third parties for their marketing purposes. Please tell us your preference by contacting us as specified below.
TRACKING AND TARGETED ADVERTISING
CHOOSING NOT TO SHARE YOUR PERSONAL INFORMATION
Where we need to collect your personal information by law or to be able to provide the Service to you and you do not provide that information when requested (or you later ask to delete it), we may not be able to provide you with the Service and may need to cancel your service. We will tell you what information you must provide to receive the Service by designating it as required in the Service or through other appropriate means.
The security of your personal information important to us. We take a number of organizational, technical, and physical measures designed to protect the personal information we collect, both during transmission and once we receive it.
We will ensure that any third parties we use for processing your information do the same and that they will only process your information on our instructions. Third parties will also be subject to a duty of confidentiality.
We take reasonable steps to help protect your information in an effort to prevent the loss, misuse, unauthorized access, disclosure, alteration, and destruction.
It is your responsibility to protect your usernames and passwords to help prevent anyone from accessing or abusing your accounts and services. It would be best to not use or reuse the same passwords you use with other accounts as your services password. We encrypt the transmission of data on pages where you provide PII or otherwise provide sensitive information. However, no security or encryption method can be guaranteed to protect information from hackers or human error. Information we collect may be stored or processed on computers located in any country where we do business. Avocados Colombia may store and process PII in the United States. By using our Platform as a Consumer, you consent to this transfer of your information to the U.S.
Avocados Colombia is headquartered in the United States and has affiliates and service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, country, or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction.
OTHER SITES AND SERVICES
The Service may contain links to other websites and services. These links are not an endorsement, authorization, or representation that we are affiliated with that third party. We do not exercise control over third-party websites or services and are not responsible for their actions. Other websites and services follow different rules regarding using or disclosing the personal information you submit to them. We encourage you to read the privacy policies of the other websites you visit and services you use.
1417 Cardinal Road
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Additional Information for the European Union
Avocados Colombia is the processor of your personal information for purposes of European data protection legislation. Questions concerning the collection, use, and storage of your personal information should be directed to firstname.lastname@example.org.
LEGAL BASIS FOR PROCESSING
We only use your personal information as permitted by law. We are required to inform you of the legal basis of our processing of your personal information, which is described above. If you have questions about the legal basis of how we process your personal information, contact us at email@example.com.
USE FOR NEW PURPOSES
We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you), in which case we may use this information indefinitely without further notice to you.
FOR OUR PLATFORM
Avocados Colombia retains Customer data for so long as you remain as a Customer and will delete Customer’s information within 12 months of either party’s termination of applicable Customer agreement upon written request.
We retain User-level data on the Platform as directed by our Customers and for a reasonable time thereafter for audit purposes and as otherwise required by law.
RIGHTS OF EUROPEAN UNION CUSTOMERS
European data protection laws give you certain rights regarding your personal information. Avocados Colombia acknowledges that European Union (“EU”) and Swiss individuals have certain legal rights, including the right to complain to an EU supervisory authority and the right to access the personal data that we maintain about them. An EU or Swiss individual who seeks access or who seeks to correct, amend, or delete inaccurate data should direct their query to firstname.lastname@example.org. If requested to remove data, we will respond within 30 days.
UNDER THESE CIRCUMSTANCES, YOU HAVE RIGHTS UNDER DATA PROTECTION LAWS IN RELATION TO YOUR PERSONAL DATA AS FOLLOWS:
Withdraw – Opt-out. You have the right to withdraw your consent at any time, in circumstances where we are relying on your consent to process your personal data. We will stop sending you direct marketing communications. You may continue to receive Service-related and other non-marketing emails. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
Access. EU data protection laws provide you with information about our processing of your personal information and give you access to your personal information. You have a right to request a copy of the personal data that we hold about you. Please use the contact details at the end of this policy if you would like to exercise this right or any of the rights listed below. If you are an EU resident and consider our use of your personal data to be unlawful, you have the right to lodge a complaint with the relevant supervisory authority.
Correct. We may update or correct inaccuracies in your personal information. You have the right to request that we correct your personal data in our systems.
Delete. Delete your personal information. You have the right to request that we delete or remove personal data where there is no good reason for us to continue to process it. Please note that we may not always be able to comply with your request for erasure if there are specific legal reasons- which will be notified to you at the time of your request.
Transfer. You have the right to request that the personal data we hold about you is transferred to you or to a third party. We will provide a machine-readable copy of your personal information to you or a third party of your choice. Please note that this right only applies to automated information, which you initially provided consent for us to use or where we used the information to perform a contract with you.
Restrict. Restrict the processing of your personal information. You have the right to request that we suspend the processing of your personal data in the following situations: (a) When the data’s accuracy wants to be established by you; (b) where our use of the data is unlawful, but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information, which overrides your rights and freedoms.
You can submit these requests by email to email@example.com or our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or respond to your requests regarding your personal information, you may contact us at firstname.lastname@example.org or submit a complaint to the data protection regulator in your jurisdiction.